MIRRORS
SITE PUBLISHER
The website www.orrestudio.com is published by:
• Business Name: ORRE Studio
• Legal Form: Sole proprietorship
• SIRET Number: 89058194500023
• Registered Office Address: 48 Avenue de Condé, 94100 Saint-Maur-des-Fossés, France
• Email: contact@orrestudio.com
• Phone: (+33) 6 86 70 53 45
HOSTING
The site is hosted by Wix Online Platform Limited, located at:
• Address: 1 Grant’s Row, Dublin 2, D02HX96, Ireland
SCOPE OF APPLICATION
The following General Terms and Conditions of Sale (GTC) govern all sales conducted on the website www.orrestudio.com between:
• The Seller: ORRE Studio, referred to as “We” or “Us.”
• The Customer: Any legally competent individual acting as a consumer, referred to as “You.”
By placing an order on the website, you accept these GTC unconditionally.
PRODUCTS AND SERVICES
• Descriptions: Essential product details are provided in the product descriptions.
• Artisan Nature: All products are handmade, unique, and produced in limited quantities. No stock is maintained. Due to this artisanal production method, delivery times may vary based on order volume and potential unforeseen delays.
We commit to ensuring reasonable delivery times. However, these are indicative and do not constitute a contractual obligation.
CARE AND MAINTENANCE OF MATERIALS
ORRE Studio products are crafted from natural and treated materials, including steel, earthenware, mirrors, and wood. These materials may evolve over time based on usage, care, and environmental conditions.
Care Guidelines:
• Steel: Clean with a soft, dry, or slightly damp cloth. Avoid abrasive or corrosive products.
• Earthenware: Use gentle cleaning agents suitable for delicate surfaces.
• Mirrors: Clean with a glass-cleaning product and a soft cloth.
• Wood: Protect from moisture. Clean with a dry or slightly damp cloth. Avoid prolonged water exposure.
Material Evolution:
• Variations in color, patina, or slight changes in appearance are natural and not considered defects.
• Steel may oxidize with excessive humidity.
• Wood may shift slightly based on climate conditions.
• Earthenware is sensitive to shocks and certain chemicals.
LEGAL GUARANTEES
All products are subject to legal guarantees under the French Consumer Code and the Civil Code, including:
1. Conformity Guarantee: Ensuring that products meet their descriptions and declared functions.
2. Hidden Defects Warranty: Protecting against defects rendering the product unusable.
The duration of these guarantees is two years from the delivery date.
RIGHT OF WITHDRAWAL
Under Article L221-18 of the French Consumer Code, you have a 14-day withdrawal period:
• Notify us at contact@orrestudio.com.
• Return the product within 14 days of notification.
• Exceptions: Personalized items are non-refundable.
• Refunds will be processed within 14 days of receiving the returned product.
INTELLECTUAL PROPERTY
All models, designs, and manufacturing techniques are the exclusive property of ORRE Studio. Reproduction or use of any website content (text, images, logos) is strictly prohibited without prior authorization.
DELIVERY AND RECEPTION
• Delivery Address: Products are delivered to the address specified during the order.
• Inspection: Upon delivery, inspect the package for damage and report any issues to the carrier within 48 hours.
LIABILITY LIMITATION
ORRE Studio cannot be held liable for:
• Damages resulting from improper use or care.
• Installation issues (e.g., improper mirror mounting).
• Environmental factors affecting the materials (e.g., humidity, heat).
MEDIATION AND DISPUTE RESOLUTION
• In case of disputes, you may contact our mediator:
SAS Médiation Solution
Address: 222 Chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France
Phone: +33 4 82 53 93 06
If mediation fails, disputes will be handled by the court of your residence.
CONTACT INFORMATION
For questions or complaints, contact:
• Address: 48 Avenue de Condé, 94100 Saint-Maur-des-Fossés, France
• Email: contact@orrestudio.com
• Phone: (+33) 6 86 70 53 45
AMENDMENTS TO THE GTCS
We reserve the right to modify these GTCS at any time. The applicable GTCS are those in effect at the time of order.
CERAMIC TILES
These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between ORRE Studio (hereinafter referred to as “the Seller”) and any individual or legal entity purchasing handmade ceramic tiles (hereinafter referred to as “the Client”) via www.echt-ceramics.com.
PURPOSE
These GTCS define the terms and conditions under which ORRE Studio sells its handmade ceramic tiles, either directly or through subcontractors adhering to similar artisanal techniques. By placing an order, the Client unconditionally accepts these GTCS.
PRODUCTS
DESCRIPTION
The ceramic tiles offered are handmade using traditional techniques. Each tile is unique and may exhibit variations in size, color, or finish, reflecting their artisanal nature. We strive to ensure these variations remain minimal. Such variations shall not be considered defects in quality or manufacturing.
PRODUCTION BY SUBCONTRACTORS
For orders exceeding a certain volume, the Seller may subcontract production to carefully selected providers. These providers adhere to artisanal techniques similar to those of ORRE Studio, ensuring equivalent quality.
USAGE AND MAINTENANCE
ORRE Studio disclaims responsibility for improper installation or inadequate maintenance.
SERVICES OFFERED
OUR SERVICES
ORRE Studio provides faience tiles with both custom and standard designs from our catalog. Our services include:
• Designing custom prototypes based on the Client’s needs;
• Creating a watercolor mockup to visualize tile integration in the intended space;
• Assisting with the creation of a bespoke design, if desired.
RESPONSIBILITIES OF ORRE STUDIO
We are committed to:
• Delivering products and services that conform to the specifications agreed upon with the Client.
LIMITATIONS OF LIABILITY
ORRE Studio shall not be held liable in the following cases:
• Improper installation of tiles by the Client or third parties;
• Variations in color, size, or texture inherent to the artisanal manufacturing process or material evolution over time;
• Use of products in conditions unsuitable for their intended purpose or improper maintenance;
• Consequences arising from design or color choices approved by the Client based on prototypes.
CLIENT VALIDATION
The Client is responsible for:
• Verifying and approving prototypes and drawings before production;
• Providing accurate project information required for product customization;
• Adhering to validation deadlines, failure to do so may result in delays for which ORRE Studio cannot be held liable.
ORDERS
ORDER PROCESS
• Orders are placed using the designated form by contacting ORRE Studio via our website at www.orrestudio.com or by phone at (+33) 6 86 70 53 45 / (+33) 6 30 30 58 35.
• An order is deemed final upon explicit acceptance of the quote or upon payment of a 50% deposit.
MODIFICATION OR CANCELLATION
Any modification or cancellation must be requested in writing within 7 days of order validation. After this period, no changes will be accepted.
CUSTOM ORDERS
Custom or personalized tiles cannot be canceled or returned.
PRODUCT RETURNS
Returns are at the Client’s expense.
PRICING
The prices of tiles are listed in euros, inclusive of all taxes (TTC), excluding delivery fees.
Delivery fees are specified at the time of order and added to the total amount.
ORRE Studio reserves the right to adjust prices at any time. However, products will be invoiced based on the rates in effect at the time of order confirmation.
PAYMENT
PAYMENT TERMS
• Payments are made via bank transfer to ORRE Studio.
• A 50% deposit is required at the time of order, with the balance payable before delivery.
LATE PAYMENT
In case of late payment, penalties amounting to 20% of the total invoice will be applied starting from the 7th day after the due date.
DELIVERY
DELIVERY DEADLINES
ORRE Studio uses various delivery providers and offers multiple delivery options. Orders are delivered to the address specified at the time of order.
Delivery times are communicated during the order process. In cases of subcontracting, delivery times may be slightly extended, with prior notification to the Client.
RECEPTION
Upon receipt, the Client must inspect the products and report any anomalies (breakage, visible defects) within 5 business days. The Client must also check the package upon receipt and notify the carrier of any damages.
The risk transfer occurs upon the Client’s receipt of the products.
In case of damage, loss, or defects, the Client must:
• Clearly document the nature and extent of the damage on the delivery slip;
• Confirm the complaint with the carrier via registered mail within three days of receipt (Article L133-3 of the French Commercial Code).
Failure to comply with these requirements will render the products deemed conforming.
FORCE MAJEURE
ORRE Studio is relieved of delivery obligations in cases of unforeseen circumstances (strikes, fires, etc.) or force majeure.
RIGHT OF WITHDRAWAL (FOR CONSUMERS)
Under Article L.221-18 of the French Consumer Code, the Client has a 14-day withdrawal period from the receipt of products.
This right does not apply to custom or personalized tiles (Article L.221-28).
WARRANTIES
LEGAL WARRANTY OF CONFORMITY
The Seller guarantees that the products conform to their description and are free of defects. In case of verified defects, the Client may request a replacement or refund in accordance with Articles L.217-4 et seq. of the French Consumer Code.
LIMITATION OF WARRANTY
The warranty does not cover:
• Natural variations due to artisanal manufacturing;
• Damage resulting from improper use, incorrect installation, or inadequate maintenance.
LIABILITY
ORRE Studio shall not be held liable for:
• Deterioration due to improper use, maintenance, or environmental exposure (humidity, excessive heat, direct sunlight, etc.);
• Indirect damages resulting from tile usage.
DISPUTES AND MEDIATION
MÉDIATION
In case of disputes, the Client may contact our mediator:
SAS Médiation Solution
222 Chemin de la Bergerie, 01800 Saint Jean de Niost
+33 (0)4 82 53 93 06
COMPETENT COURTS
If mediation fails, disputes will fall under the jurisdiction of the courts where the consumer resides.
PERSONAL DATA
Personal data collected during the order process is processed in compliance with GDPR regulations. The Client has the right to access, rectify, and delete their data by contacting us at contact@orrestudio.com.
INTELLECTUAL PROPERTY
All designs, models, and manufacturing techniques are the exclusive property of ORRE Studio. Reproduction or use without prior authorization is prohibited.
CONTACT INFORMATION
For any inquiries or complaints, contact ORRE Studio:
• Address: 48 Avenue de Condé, 94100 Saint-Maur-des-Fossés
• Email: contact@orrestudio.com
• Phone: (+33) 6 86 70 53 45 / (+33) 6 30 30 58 35
By confirming an order, the Client acknowledges and accepts these GTCS.
AMENDMENTS TO THE GTCS
We reserve the right to modify these GTCS at any time. The applicable GTCS are those in effect at the time of order.